How much does delivery cost?
Standard delivery is free for orders of R500 or more. Standard shipping of orders with a total value of less than R500 costs R95.00. We currently only deliver in South Africa.
Do you ship internationally?
Currently we do not deliver to addresses outside South Africa, but we plan to expand soon. Contact us to share the locations you would like us to expand to.
Do you sell gift cards?
Yes! Send us a message to buy a voucher to the value of your choice. We’ll email a voucher code to the email address of the person you want to spoil.
What payment methods are accepted?
Payment can be made by:
- VISA & Mastercard credit & cheque cards
- Instant EFT through Peach Payments or OZOW
- Maestro and Visa Electron debit cards
- Payflex instalments
Is buying online safe?
Many people believe buying online is not safe, in many cases it can be, however we are registered with all our payment providers who have vetted and confirmed that we are a registered business.
Orders & Returns
How long will it take for my order to arrive?
We’ll get your package to you within three to five business days. We don’t deliver on weekends or public holidays. We sometimes experience a high volume of orders, which can delay shipments by a few days. We’ll always contact you if we expect that it will take longer than five days to ship your parcel.
How can I track the status of my order?
It's easy! You'll receive an email to confirm that your package has been shipped, which normally happens two or three business days after you placed your order. Your email will contain a tracking number and a link to our courier’s website, from where you can track your parcel. Tracking is only available about 24 hours after our courier has processed your order.
How do I cancel my order?
If you wish to cancel your order, please notify us immediately at email@example.com so that it can be cancelled before the item is shipped. Orders under R500 that have not been shipped can be cancelled at no cost. If your order is under R500 and has already been shipped we will unfortunately have to claim the cost of shipping.
Returns have to be logged within 14 days of delivery. Only orders over R500 qualify for free returns.
Find out if your order is eligible for a refund by reading our Refund Policy.
How do I log a return?
Visit our Log a Return Page and enter your email address or phone number, as well as the order number. Follow the instructions and select the items you want to return. If your return request is approved, you will get a confirmation email with the shipping guidelines.
A return is only logged once you receive a confirmation email from us.
Read our Refund Policy to check whether your item is returnable and whether any charges will apply. Damaged items must be reported within 24 hours of delivery.
I have received an incorrect or damaged item. What do I do?
We do our best to ensure you get the product you ordered, but from time to time we may get it wrong.
If you received an incorrect order, please Log a Return with the reason "Incorrect item shipped". Alternatively, you can email us at firstname.lastname@example.org. If you believe your order was damaged during transit, it is vital that you email us immediately.
We’re unable to accept returns of damaged items that have not been reported to us within 24 hours of delivery.
What is your warranty policy?
Your product’s warranty depends on the product manufacturer. While many manufacturers are able to repair luggage items within the warranty period, some repairs may incur charges. Courier charges may also apply.