Standard delivery is free for orders with a total value of R1000 or more. Standard shipping of orders with a total value of less than R1,000.00 costs R95.00. We currently only deliver in South Africa.

Currently we do not deliver to addresses outside South Africa, but we plan to expand soon.Contact us to share the locations you would like us to expand to.

We’ll get your package to you within 3 to 5 business days. We don’t deliver on weekends or public holidays. We sometimes experience a high volume of orders, which can delay shipments by a few days. We’ll always contact you if we expect that it will take longer than five days to ship your parcel.

If you wish to cancel your order, please notify us immediately at info@wayfareculture.co.za so that it can be cancelled before the item is shipped. Orders under R500 that have not been shipped can be cancelled at no cost. If your order is under R500 and has already been shipped we will unfortunately have to claim the cost of shipping.

Returns have to be logged within 14 days of delivery. Only orders over R500 qualify for free returns.

Find out if your order is eligible for a refund by reading our Refund Policy.

Visit your accounts profile to log a return, alternatively you can email us at info@wayfareculture.co.za

We do our best to ensure you get the product you ordered, but from time to time we may get it wrong.

If you received an incorrect order, please with the reason "Incorrect item shipped". Alternatively, email us at info@wayfareculture.co.za. If you believe your order was damaged during transit, it is vital that you email us immediately.

We’re unable to accept returns of damaged items that have not been reported to us within 24 hours of delivery.

Your product’s warranty depends on the product manufacturer. While many manufacturers are able to repair luggage items within the warranty period, some repairs may incur charges. Courier charges may also apply.

If you purchased a Cellini product, please read the warranty information here. Kindly contact our Support team for information about the warranties of our other brands.

Payment can be made by:

• VISA & Mastercard credit & cheque cards
• Instant EFT through Peach Payments
• Maestro and Visa Electron debit cards
• Payflex instalments
• Masterpass
• SnapScan
• Zapper

Many people believe buying online is not safe, in many cases it can be, however we are registered with all our payment providers who have vetted and confirmed that we are a registered business.