Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days, with day one being the next business day after your order is placed. Orders are not shipped or delivered on weekends or holidays. Orders placed on weekends or holidays, will be counted as if they are placed on the next business day. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Standard	3-5 business days	R150.00
Standard Free (R1000+) +	3-5 business days	Free + Free Returns & Exchanges
Sale Items	3-5 business days	R150 for orders under R2000, Free for R2000+

Once your order is placed you may receive your delivery earlier than 3 days depending on demand and your shipping address. Delivery delays can occasionally occur. Should your package be more than 5 business days we will contact you. 

We mainly use Courier Guy or Internet Express. If you are located in Johannesburg we may use our company courier. You will be  notified when your purchase ships. This notification will usually occur 2-3 business days after your order. 

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the Republic of South Africa only. We do not ship to any P.O Boxes internationally or within the Republic. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped, (2-3 business days after your order) containing your tracking number(s). The tracking number will be active within 24 hours of this notification.

Customs, Duties and Taxes

All purchases made within the Republic of South Africa are inclusive of all Customs, Duties & Taxes.  

Damages

If you received an incorrect order or damaged item, please Log a Return with the reason "Incorrect item shipped" or "Damaged Item". Alternatively, you can email us at info@wayfareculture.co.za, along with images of the damaged product.

If you believe your order was damaged during transit, it is vital that you email us immediately.

We’re unable to accept returns of damaged items that have not been reported to us within 24 hours of delivery.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the Republic of South Africa