ANSWERS TO YOUR QUESTIONS
Standard delivery is free for orders of R500 or more. Standard shipping of orders with a total value of less than R500 costs R95.00. We currently only deliver in South Africa.
- VISA & Mastercard credit & cheque cards
- Instant EFT through Payfast or OZOW
- Maestro and Visa Electron debit cards
- Payflex instalments
Orders and Returns
We sometimes experience a high volume of orders, which can delay shipments by a few days. We’ll always contact you if we expect that it will take longer than five days to ship your parcel.
Your email will contain a tracking number and a link to our courier’s website, from where you can track your parcel. Tracking is only available about 24 hours after our courier has processed your order.
Returns have to be logged within 14 days of delivery. Only orders over R500 qualify for free returns.
Find out if your order is eligible for a refund by reading our Refund Policy.
Visit brandsbyleeroy.com/a/returns and enter your email address or phone number, as well as the order number. Follow the instructions and select the items you want to return. If your return request is approved, you will get a confirmation email with the shipping guidelines .
A return is only logged once you receive a confirmation email from us.
Read our Refund Policy to check whether your item is returnable and whether any charges will apply.
Damaged items must be reported within 24 hours of delivery.
We do our best to ensure you get the product you ordered, but from time to time we may get it wrong.
If you believe your order was damaged during transit, it is vital that you email us immediately. We’re unable to accept returns of damaged items that have not been reported to us within 24 hours of delivery.
Your product’s warranty depends on the product manufacturer. While many manufacturers are able to repair luggage items within the warranty period, some repairs may incur charges. Courier charges may also apply.